Supervised Visitation · Northeast Florida
A safe, neutral new day for every family.
A New Day Family Services LLC provides safe, structured supervised visitation and monitored child exchanges for families engaged with the courts, DCF, and private custody cases across Northeast Florida — remaining neutral and unbiased toward every parent, caregiver, and agency involved.
Court-ordered, DCF-referred & private cases welcome
10+ years of combined experience in the mental health field
Neutral toward every parent, caregiver & agency
Trauma-informed & culturally sensitive care
0+
Children served in Florida's out-of-home care system in FY 2023–24 — many needing safe, supervised time with a parent or caregiver
0
Counties served across Northeast Florida
0+
Years of combined trauma-informed mental health experience
Statewide figure source: Florida Department of Children and Families. Reflects the scale of need statewide, not a live count of A New Day Family Services LLC cases.
Our Mission
Protecting children. Supporting healthy parent-child relationships.
At A New Day Family Services LLC, our mission is to provide safe, structured supervised visitation services across Northeast Florida that remain neutral and unbiased toward any parent, caregiver, or agency involved. We serve families engaged with the courts, DCF, and private custody cases, ensuring a conflict-free environment that protects children and supports healthy parent-child relationships. With over 10 years of combined experience in the mental health field, our team advocates for families in need by combining trauma-informed care, cultural sensitivity, and community partnerships to help them build stability, resilience, and a new day of hope together.
What We Offer
Services built around safety and neutrality
Supervised Visitation
Court-ordered, DCF-referred, or privately arranged visits monitored by a trained, neutral professional in a structured setting.
Monitored Child Exchanges
A conflict-free handoff between caregivers at a set time and neutral location, so children never witness parental conflict at the transfer.
Therapeutic & Trauma-Informed Visitation
Trauma-informed support for families rebuilding trust after crisis, separation, or a period of no contact — grounded in over a decade of combined mental health experience.
Court & DCF Documentation
Clear, objective visit notes and reports prepared for family court, DCF case managers, and attorneys on every scheduled visit.
Core Values
The principles behind every visit
Neutrality
We provide supervised visitation that is unbiased toward every parent, caregiver, and agency — ensuring no parent has power over the other when it comes to the child's safety and wellbeing.
Safety
We create a structured, secure environment where children and families can interact without fear, conflict, or pressure.
Respect
We treat every family with dignity, listening without judgment and honoring each person's background and culture.
Advocacy
We stand up for families in need by helping them access services, understand systems, and feel supported during difficult times.
Professionalism
With more than 10 years of combined experience in the mental health field, our team follows high ethical standards, clear boundaries, and consistent procedures in every visit.
Compassion
We approach every family with empathy and patience, recognizing that supervised visitation often happens during stressful and emotional times.
Collaboration
We work closely with courts, DCF, therapists, and other community partners so families receive coordinated, consistent support.
Frequently Asked Questions
What families ask us
What is supervised visitation and who is it for?
Supervised visitation is a court-ordered, DCF-referred, or privately arranged service where a trained, neutral professional is present during time between a child and a parent or caregiver. It's used when a court, DCF, or the family itself wants a safe, documented, conflict-free way to maintain or rebuild the parent-child relationship.
Do you take sides between parents?
No. A New Day Family Services LLC remains completely neutral and unbiased toward every parent, caregiver, and agency involved. We observe, document, and support healthy interaction — we never advocate for one parent over another.
What areas of Florida do you serve?
We serve families across Northeast Florida, including Duval, Clay, St. Johns, Nassau, and Baker counties.
How do I get started with a referral or custody order?
Reach out through our contact information with your court order, DCF referral, or private request, and we'll walk you through intake, scheduling, and documentation requirements.
What if a family can't afford the full cost of visitation services?
Our Family Visitation Sponsorship Fund, supported by community donations, helps cover fees for families who qualify. Visit the Donate page to contribute or to ask about sponsorship eligibility.
Ready for a new day of hope and connection?
Whether you have a court order, a DCF referral, or a private arrangement, we're here to help your family find stability, one visit at a time.